Zoom AI notes: My Notes, meeting summaries and add-ons

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Zoom has two built-in AI note features. Meeting summaries are a recap of a meeting you host. My Notes is a personal note taker: Zoom describes it as an "AI note taker for Zoom, third-party, and in-person conversations". The free Basic plan gives you a small taste of both. Here's what each Zoom plan includes, how My Notes behaves outside Zoom, and when an add-on note taker makes more sense.

Quick answer

• You're on free Zoom Basic: Zoom lists meeting summaries for 3 hosted meetings a month and 3 uses of My Notes a month. Basic meetings also stop at 40 minutes.
• You want unlimited AI notes but not the rest of Workplace Pro: Zoom sells a My Notes plan at $10/user/mo billed monthly or $8.33 billed annually. Zoom says it adds all My Notes features to Workplace Basic, so meetings still stop at 40 minutes.
• You also need longer meetings and cloud recording: Workplace Pro is $16.99/user/mo billed monthly or $14.16 billed annually, with 30-hour meetings, unlimited meeting summaries and unlimited AI note-taking.
• You're on a work or school Zoom account: your admin decides whether My Notes is on and whether it can transcribe meetings outside Zoom. Ask before you count on it.
• Your calls are on several platforms and you want a free plan with no monthly cap: an add-on like Fathom (Free lists unlimited recordings and transcription) works across Zoom, Meet and Teams.

What each Zoom plan includes (as of 2026-10-24)

Zoom's pricing table also lists 8 custom summary templates a month on the My Notes plan and Pro, and 20 AI queries a month on Basic. Zoom also sells ZoomMate ($20/user/mo billed monthly or $16.67 billed annually), an "AI teammate" plan built on AI credits. It's more than a note taker, so it isn't in the table.

How My Notes works (per Zoom)

• Where it runs. Zoom's help page lists the Zoom Workplace desktop app, mobile app, Zoom Web App and Zoom Rooms, for Zoom meetings and webinars, in-person meetings, and meetings on other platforms (Zoom's Technical Library says it isn't designed for Zoom Rooms or the web client, so check before you rely on it there). Zoom's help page lists a Pro, Business, Enterprise or My Notes standalone account as a requirement, while its pricing page lists 3 uses a month on free Basic.
• Outside Zoom it uses your device's microphone and system audio. For Teams, Meet or a meeting in a room, Zoom says My Notes captures audio from your device and streams it to the Zoom cloud to make the transcript.
• Mute in another app doesn't stop it. Zoom says muting yourself in Teams or a browser doesn't stop My Notes, because it listens to the device microphone. You have to pause it in My Notes.
• Phones can't do other platforms. Zoom says using My Notes with third-party platforms isn't supported in the mobile app. On a phone, a My Notes recording of a non-Zoom meeting keeps the transcript and deletes the recording by default, unless you turn on auto-save.
• Languages. Zoom lists 46 transcription languages inside Zoom meetings and 12 for in-person and third-party meetings.
• Speaker names. Outside Zoom meetings, Zoom says transcripts use generic labels like "Speaker 1" rather than names.
• Who sees the notes. Zoom says your notes aren't shared with the host or other participants by default, but "authorized account admins can view them through the admin portal."
• Audio. Zoom says My Notes doesn't store audio recordings and deletes the audio used for processing once transcription is done; notes and transcripts stay in your account under your retention settings. This is a vendor claim.

Zoom also says licensed users can invite a separate Zoom AI bot to Google Meet and Microsoft Teams calls. Zoom lists Workplace Pro, Pro Plus, Business, Business Plus, Enterprise and Workplace for Education accounts for it. That bot joins as a participant, shows Zoom branding, its owner's name and "Transcribing" on its tile, and posts a chat message 3 minutes after the meeting starts. An optional email can warn the host or all invitees about 10 minutes before. A chat message 3 minutes in comes after the meeting has started, so say it yourself first.

Built in vs add-ons (as of 2026-10-24)

Rows after Zoom are in alphabetical order, not ranked.

Two-year cost math

Arithmetic on the listed prices above, one user, before tax. Not a measured result. Workplace Pro also includes 30-hour meetings, cloud recording and other Zoom features, so it isn't a like-for-like comparison with a note-taker subscription.

Which way to go

• You already pay for Workplace Pro or Business: AI note-taking is listed as unlimited on your plan. Try My Notes first before paying for anything else.
• You're on free Basic and host a few meetings a month: 3 summaries and 3 My Notes uses might be enough. Count how many meetings you'd actually want notes for.
• You only want notes, and 40-minute meetings are fine: the My Notes plan lists at $8.33/user/mo billed annually, the same as Otter Pro's annual price. Otter Pro also lists 1,200 minutes a month and 90 minutes per conversation.
• You join other people's Zoom calls: meeting summaries are a host feature. My Notes is personal, so it works as a participant if the host allows My Notes transcription in that meeting.
• Most of your calls are on Teams or Meet: My Notes can capture them from the desktop app, but the other people get no Zoom notice (see below). An add-on bot is visible in the participant list. Either way, tell people.
• You need a BAA or have strict data rules: ask your Zoom admin. Don't assume either route is approved for sensitive data. This is general information, not legal or compliance advice.

Zoom for clinics. Zoom also offers Zoom Clinical Notes, a separate clinical documentation product (Zoom announced an enhanced version on 2026-10-20; no price listed). If you're a clinician, get a signed Business Associate Agreement (BAA) from the vendor before recording patient information.

Privacy and consent

Recording laws: tell people first. Federal law and most states let you record a conversation you're part of. About 11 states, including California, Florida, Illinois, Pennsylvania and Washington, generally require everyone's consent, and a few states mix the rules. Oregon, for example, requires that everyone in an in-person conversation be told it's being recorded, while phone calls need one person's consent (RCFP guide, ORS 165.540). If people are in different states, the stricter law may apply. Rules outside the US differ too, and many employers, schools and clinics have their own policies. A meeting bot showing up in the participant list is a notice, not consent. The same goes for a "this call may be recorded" greeting: it may not tell people that an AI service is transcribing or summarizing the call, so name the AI note taker when you ask. This is general information, not legal advice. If you're unsure, ask a lawyer where you live.

A simple way to ask. Start recording first, so your announcement is captured on the recording (Washington law requires that). Then say:

"Quick heads-up: I'd like to record this and use an AI note taker to transcribe it, so I don't miss anything. The recording and notes are stored with [tool name]. Is everyone OK with that?"

Wait for a clear yes from each person. If anyone says no, stop and delete what you captured. For meetings with outside guests, also put a line in the invite: "This meeting may be recorded and transcribed by an AI note taker. Let me know beforehand if you'd prefer it isn't."

• Inside a Zoom meeting, Zoom shows a notice, but it isn't consent. Zoom says participants see a banner that the meeting is being transcribed (unless they chose not to see it again), a pencil icon next to anyone using My Notes, and a transcription icon. Ask anyway.
• Who can stop it. Zoom says the host can stop My Notes transcription for one person or everyone. Other participants can only ask the host or a co-host to stop. What was already transcribed stays with the person who started My Notes.
• Outside Zoom, Zoom shows other people nothing. Zoom says that in Teams, Meet or a room, My Notes gives other participants no Zoom indicator and no way to ask the host to stop it, and the other platform's host has no way to block it. Zoom reminds you to follow the law, "which may include providing notice." So say it out loud.
• Admins can see notes. On a work or school account, Zoom says authorized admins can view My Notes through the admin portal.
• Training (vendor claim): Zoom says it doesn't use your audio, video, chat, screen sharing, attachments or other communications-like content to train Zoom's or third-party AI models, and that its AI features may send speech-to-text data to third-party model providers such as OpenAI and Anthropic to provide the feature.

What we did and didn't do

We read Zoom's pricing pages, help articles, AI whitepaper pages and newsroom post, plus each add-on's pricing page, on 2026-10-24. We didn't use My Notes, Zoom's meeting summaries or any add-on, so nothing here is about summary quality or accuracy.

Sources (checked 2026-10-24)

• Zoom My Notes pricing: https://zoom.us/pricing/my-notes
• Zoom Workplace pricing: https://zoom.us/pricing
• Zoom help, using My Notes: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0083849
• Zoom Technical Library, My Notes: https://library.zoom.com/ai/ai-whitepaper/my-notes
• Zoom Technical Library, user transparency and notice: https://library.zoom.com/ai/ai-whitepaper/user-transparency-and-notice
• Zoom help, how Zoom AI features handle your data: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057861
• Zoom help, using Zoom AI in third-party meetings: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0080354
• Zoom newsroom, Zoom Clinical Notes (2026-10-20): https://news.zoom.com/zoomtopia-clinical-notes-2026/
• Fathom pricing: https://www.fathom.ai/pricing
• Granola pricing: https://www.granola.ai/pricing
• Notta pricing: https://www.notta.ai/en/pricing
• Otter pricing: https://otter.ai/pricing
• RCFP recording guide: https://www.rcfp.org/introduction-to-reporters-recording-guide/
• Oregon ORS 165.540: https://oregon.public.law/statutes/ors_165.540

Changes

• 2026-10-24: page first written. Plans, prices and features checked on the Zoom and vendor pages in Sources.
• 2026-10-24: Clinical Notes cut to one neutral line; "outside Zoom" notice wording now matches Zoom's; Zoom Rooms and web client note added; co-hosts added; Notta monthly price added to match the tracker.
• 2026-10-26: standard consent block now adds that a "this call may be recorded" greeting may not tell people an AI service is transcribing or summarizing the call.
• 2026-10-27: Notta's free cap worded per recording, as in Notta's plan comparison; Notta monthly price re-checked.